The RawMeatPetFood.com online store enables you to purchase products which will ship from our warehouse in Corvallis, Oregon. We only ship to U.S. and some Central and South American addresses. We cannot and do not ship to Australia, Asia, the E.U., Great Britain, Canada, New Zealand, or anywhere else for that matter.
Orders are typically processed the next business day after having been placed in our online store, and ship within two business days after that. Orders placed on Friday after 9 am Pacific Time and on weekends will be processed on the following Monday. All orders ship United States Postal Service Priority Mail or First Class Mail and can expect to reach their destination within five business days once shipped. In summary, you may expect your order within eight business days from the time you have ordered but many times it is sooner. All orders over $10 ship free. No extra shipping will be charged for orders that qualify.
Made in U.S.A.
Our raw meat pre-mix supplement products are made in the U.S.A. for residents of the U.S.A. and certain countries of Central and South America. To find a local or online retailer for these or similar products in Canada, the E.U. , or Switzerland, please visit our “Links” page.
Cancellations, Returns and Refunds
If you need to cancel your order for any reason, please contact us within 24 hours after having placed your order to assure we do not proceed with shipping. If we have already shipped your order you may refuse delivery from the U.S. Post Office and the order will be returned to us. Please contact us at firstname.lastname@example.org if this is the case. Once the package is recieved back at our warehouse in good order, we will contact you and process your credit refund. A handling charge of between $2-$10 may apply on these and other returns if your order is not cancelled in a timely manner before shipping and will be based on the size of the original order.
Please notify us immediately on receipt of your order if your product arrived damaged or if the wrong item, wrong quantity, or wrong item size was shipped. It is our priority that you shall receive the goods exactly as you have ordered them and in good condition. Damaged or mis-shipped goods will be replaced by us at no charge to you the customer. Contact us at email@example.com if you experience any problems.
Please make sure you make an informed purchase. Any pet food or supplement sold in our store is a FINAL SALE. For quality control reasons we do not re-sell food items returned to us.
We can not accept food returns for the following reasons:
In extraordinary circumstances we will issue a full or partial refund of the original purchase price at our discretion (shipping is NOT refundable). Contact us and tell us what happened: firstname.lastname@example.org
For returns of non food items (toys, catnip, leashes, collars) they need to be in new and unused condition and you must also contact us at email@example.com for an RMA number and instructions for the return. We will also need a reason for the return. If it is an incorrect size or color, postage back to us will be the customers responsibility but we will re-ship the different size back to you at no further charge one time only. We appreciate your reading and the understanding of our policies.